Help & F.A.Q. around the Onlineshop

We answer common questions concerning your order. We give you further information in the F.A.Q. and we show help-sites on the left side of the Rosenthal Onlineshop at

You learn the necessary information about the countries Rosenthal ships to, the shipping costs, and the delivery time.

You will receive information on methods of payment and the process in the Rosenthal Onlineshop at

The security of your data is most important to us. As a customer of the Rosenthal Onlineshop you are able to place your orders carefree and secure.

How can you place an order? How is your order processed? How do you reach customer service?  How can you register for the newsletter?  Find all this information here.

This link provides you with information about the advantages of having a Rosenthal Onlineshop customer account and how to sign up for an account at You will also get information about passwords and other functions of your account.

General terms and conditions

Our general terms and conditions apply to the usage of our Onlinshop at as well as here established contracts. 

Contact form

Do you have a question or a suggestion? Would you like to share your opinion? Please use the contact form. We will send you an answer as fast as possible, or we will call you at your request.